At Southern Home Foods ("we", "us", "our"), your trust matters as much as the purity of our products. This policy explains what information we collect when you visit shfoodsindia.com or place an order with us, how we use it, and the choices you have. By using our website, you agree to the practices described below.

01 Information we collect

We collect only what we need to process your orders and improve your experience:

• Details you give us — your name, delivery address, phone number and email address when you place an order, create an account, or contact us.
• Order & payment information — the products you buy and the transaction records. Card and UPI payments are handled by our secure third-party payment gateway; we do not store your full card or bank details on our servers.
• Information collected automatically — basic technical data such as your device type, browser, and pages visited, gathered through cookies and similar tools to help the site work and improve.

02 How we use your information

• To process, pack, and deliver your orders and send order confirmations and delivery updates.
• To respond to your enquiries, requests, and support messages.
• To send you offers, product news, or updates — only where you have chosen to receive them. You can opt out any time.
• To keep our website secure, prevent fraud, and meet our legal and tax obligations.

03 Sharing your information

We do not sell or rent your personal information to anyone. We share it only with trusted partners who help us run the business, and only as far as needed:

• Delivery partners — to ship your order to your address.
• Payment gateways — to process your payment securely.
• Service providers — such as website hosting and communication tools that operate on our behalf.
• Legal authorities — where required by law or to protect our rights.

04 Cookies

Our website uses cookies to remember your cart, keep you signed in, and understand how the site is used so we can make it better. You can control or disable cookies through your browser settings, though some features may not work as smoothly without them.

05 Data security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. Payments are processed over encrypted connections through certified gateways. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

06 Your choices & rights

• You can ask us to access, correct, or update the personal information we hold about you.
• You can ask us to delete your information, subject to any records we must keep for legal or tax reasons.
• You can unsubscribe from marketing messages at any time using the link in the email or by contacting us.

07 Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will remove it.

08 Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.